Product Warranty
Below is a list of our product categories and the applicable warranty for the items located in that category.
Batteries and Chargers
The warranty covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return.
E-cigarette batteries and atomisers are essentially consumable items are expected to degrade and fail over a period of time depending on usage. These items come with a 30 day warranty and have a life expectancy of 3-6 months. In the unlikely event that you receive a product that is non-operational from the start, it is considered Dead On Arrival (DOA) and will be replaced (at our own cost) provided you notify us (see our Returns Policy)within 3 days of receipt and provided we have sufficient stock of the item on hand and that you adhere our returns policy.
The 30-day warranty will only apply if the battery or charger is properly maintained and used in accordance with the instructions and only with the recommended accessories supplied by Vape Choice Ltd.
Your warranty is invalidated if you use our products in combination with other products or accessories not supplied by us due to the potential for damage caused by unknown incompatibilities.
Tanks (clearomisers) and Coils
Tanks and coils are non-returnable / non-refundable for any reason with the exception of the DOA terms. Longevity, performance and taste are not covered under warranty. Clearomisers and heads are sold as single use items and are warranted under the DOA terms if they fail to "fire-up" on first use only or if they do not show a resistance measurement when checked with a multimeter. The customer must contact us within 24 hours after receiving the item in order for the warranty to be applicable. Contacting us after this allotted period will mean that we cannot offer a refund or return. Please note that this also applies to multipacks
E-liquids
Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances.
